The McHenry County Department of Health said they are shutting down their COVID-19 call center due to a decline in the demand for assistance.
The call center was launched in February 2021 and helped McHenry County residents in scheduling COVID-19 vaccination and testing appointments for those with accessibility barriers.
The call center, which will no longer operate after Friday, also provided answers to general questions about the virus in McHenry County and connected residents with other resources.
“The COVID-19 Call Center proved to be a valuable resource in assisting those who were seeking COVID-19 vaccinations but encountered barriers that prevented them from scheduling themselves,” said McHenry County Department of Health Administrator Melissa Adamson.
“Over time, as the needs of residents shifted, our call center representatives were a voice that our community could turn to when seeking reliable information and a connection to resources that were specific to McHenry County,” Adamson said.
After the call center’s closure, general questions about COVID-19 or information about testing locations can be answered by calling 800-229-3931 or by visiting dph.illinois.gov.
“We appreciate all the hard work call center representatives put forward throughout the last year to help and support the McHenry County community,” Adamson said.
Those responding to calls about contact tracing from the Illinois Department of Public Health’s Surge Center should call 312-777-1999.
Anyone responding to a call from the McHenry County Department of Health about contact tracing should call 815-334-4500.
The health department continues to provide COVID-19 vaccinations at its Crystal Lake and Woodstock locations.
Anyone who wishes to receive their vaccine at a McHenry County Department of Health clinic can schedule online at Vaccines.gov or by calling 815-334-4500.