The Southeast Emergency Communications, located in Crystal Lake and covering 911 calls for several agencies, has received the highest awarded distinction from an international organization.
The dispatch center, known as SEECOM, was recognized by The International Academies of Emergency Dispatch as an Accredited Center of Excellence (ACE) for Emergency Medical Dispatching.
SEECOM is the 225th Medical ACE in the world, according to Southeast Emergency Communications Executive Director Jason Kern.
IAED is the standard-setting organization for emergency dispatch services worldwide.
Accreditation and re-accreditation from the IAED is the highest distinction given to emergency communication centers, “certifying that the center is performing at or above the established standards for the industry.”
“Centers that earn ACE status are the embodiment of dispatch done right, and have demonstrated strong local oversight, rigorous quality processes, and a commitment to data-driven continuous improvement,” Kern said.
SEECOM dispatches for several agencies in McHenry County, including Crystal Lake, Algonquin and Huntley.
“Accreditation is truly a pinnacle achievement,” said Christof Chwojka, Accreditation Board Chair at IAED.
“We applaud the dedicated calltakers, dispatchers, and leadership team at SEECOM for their commitment to quality, and for meeting that high standard that few achieve. We know their community can count on these first, first responders to do an outstanding job,” Chwojka said.
IAED will present the organization with an accreditation plaque to commemorate the achievement.