Residents are growing frustrated as they are left with little or no water pressure at all for the third day in a row in the Hawthorn Woods and Kildeer area.
A boil order was issued on Sunday for certain residences in Forest Lake, Kildeer and Hawthorn Woods.
Aqua Illinois, a private water provider, has been experiencing difficulty with water delivery, according to Lake County Public Works.
Village of Hawthorn Woods officials said the issues were due to the severe drought in the region.
The water system pressure fell below the acceptable level of 20 psi.
Aqua Illinois’ operations team is “working diligently” to increase water pressure and supply, the company said.
Additional crews have been “working around the clock” to resolve the issue, the company added.
Lake County Public Works said they will continue to monitor its system that supplies water to the Forest Lake and Hawthorn Woods/Glennshire subdivisions.
Customers who experienced a loss of water service or low water pressure should boil their water for at least five minutes before using it.
Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice.
Cases of bottled water have been made available for distribution at the Hawthorn Woods Aquatic Center.
“The precautionary boil order will remain in effect until the situation is resolved and laboratory sampling confirms that water quality has been fully restored. At this time, there is no timetable on when the precautionary boil order will be lifted,” the county public works said.
Aqua Illinois said they are using booster pumps in its reservoir but asked residents to conserve as much water as possible to help speed up service restoration.
The water company on Monday said they had identified the root of the issue and believed they would be able to fully restore service.
As of Tuesday, the boil order is still in effect and some residents report they still have no water.
Aqua Illinois said in an update Tuesday that they saw some progress in the water pressure issues overnight but the increased morning demand caused pressure to drop again.
“As a result, we believe customers will continue to experience low pressure and outages today. We apologize for this inconvenience, and we’re continuing to work around the clock to fully resolve the issue,” the company said.